Do you have a catalogue?

We do have a printed catalogue and we are happy to mail one to you. But if you want to view the entire range of our current available products, please click here. Our website is constantly updated with the latest special offers and product offerings.

Do you provide samples?

Certainly! We are happy to provide samples to serious inquirers! We welcome you to drop by our office to have a view our full sample range. Or we can organise a meeting with you to allow us to present our full sample range. We can also test if our products fits with your existing dispensers. We are confident that you will be satisfied with our product quality.

Is the Elyse range a new brand?

The Elyse range has been selling in the Eastern States for many years. In fact, Westfield Sydney exclusively uses this range of products, along with thousands of other businesses in Australia. However, this brand is new in Western Australia. Essential Zone has been researching the bathroom product industry for a long time to find that the Elyse range of product meets our standard of high quality and at low prices. So when you purchase an Elyse, you know you will be buying an Australian brand used throughout Australia.

Why can you offer such a low price for your products?

We are the distributor of our product range in WA. We market our products directly to you as a consumer when you purchase from our online store or physical store without any middle man. While it is lower in price, it does not reflect a poor quality! We pass those savings on to you without any intermediate cost.

Can I buy cheaper anywhere else?

I’m sure you can. But we are confident that it’ll be hard to find a similar quality product at this low prices.

Do you offer volume discounts?

Absolutely! We encourage our valued customers to order and/or purchase at larger quantity to earn greater discounts. Please see the discounts on our product page’s price offered.

How long will it take to receive my order?

Orders are processed upon receipt. We will deliver your order within three working days right to your door step. Please note that the delivery time is a brief guide only. The delivery time may vary especially during peak times. We are unable to be responsible for the delays but we endeavor to process your order as soon as we receive it.

What payment methods do you accept?

We accept Visa and MasterCard only for online purchase. However, if you are purchasing through fax or phone, you can pay by credit card, cheque, Electronic Funds Transfer. You can also pay cash on delivery or visit our office to make payments over the counter.

What happens if I am not completely satisfied with the products I receive?

We don’t usually provide refund or replacement for products sold because you ordered a wrong item. We only replace opened and used products that are defective. Please note that all sold products will be replaced with the same products or similar in value and quality.

Is there a minimum order for the products?

There is no minimum order for our products. If you want to enjoy the benefit of greater savings, purchase directly in bulk from us! But if you just want one or two, that’s fine with us to. There is also no minimum order for deliveries as well although a small delivery charge will apply.

What are the benefits of joining Essential Zone mailing list?

If you register to our mailing list, you will receive our special promotion and latest product information sent right to your email! And for a limited time only, sign up now, and you will get a Free Delivery Voucher for your next order.